RV & Boat Storage in Strawn, TX, at 2733 Texas 16

I have been storing our family’s belongings at this facility for roughly six years now, and to be perfectly frank, it used to be an absolute nightmare. The property changed hands and managers more t… I have been storing our family’s belongings at this facility for roughly six years now, and to be perfectly frank, it used to be an absolute nightmare. The property changed hands and managers more times than I care to count, and the neglect was palpable. Whenever those dreadful storms rolled through, absolutely nothing was repaired. The grass was left to grow completely out of control, quite literally taller than me, and trying to get anyone to answer the telephone was an exercise in futility. They simply did not care. Then, RecNation took over. A few months into their ownership, a lovely young lady appeared at the facility. My family and I were out there unloading some items, and she went entirely out of her way to walk over, introduce herself as the new facility manager, and immediately asked if she could assist us. She then proceeded to help us unload two entire trailers of items into our unit. When we finished, she asked if there was anything else she could do. As if that next-level service wasn't shocking enough, she then asked if we had a few moments to chat. She genuinely wanted to hear about our past experiences, what issues needed to be addressed, and how she could improve things for us. I was utterly impressed. I mentioned a couple of ongoing nuisances, specifically my door latch sticking and a small crack at the bottom of the unit that allowed rainwater to seep in. The very next day, I received a telephone call from Mikeulyn letting me know the latch had been repaired. She had already installed a rubber seal to the bottom of the door to stop the water (and it worked perfectly). She provided me with her direct work number and email, ensuring me I could reach out anytime. I have called her several times since, and she either answers immediately or returns my call promptly. She is remarkably helpful. In all my years here, I had never once seen an employee on the grounds. Because we live nearby, I drop in about once a week to check on our things. Every single time, save for perhaps once or twice, I see her bright, smiling face out there working. She is always cleaning, surveying the property, or assisting other tenants. This facility is absolutely massive, and no matter where she is on the property, she goes out of her way to walk all the way over to our vehicle before we exit the gate just to ensure we don't need help. It is quite a trek. Frankly, RecNation, you must buy this young lady a golf cart or a Mule to get around this enormous acreage, and she deserves a substantial raise for the sheer volume of manual labor she does with such grace. She is incredibly proud of the company she represents. When I casually remarked that I thought the corporation might be a bit lazy based on the past, she was quick to politely correct me. She told me, "From the owner all across the board, I am so lucky to work for such good, kind people. I learn from them and grow every day, and I assure everyone of the tenants that RecNation is top tier, we just don’t see what’s behind the scenes." While I cannot speak for the corporation as a whole, I am happily continuing my business at this facility solely because this manager is exceptionally hardworking, kind, honest, and dedicated. The only remaining downside is the property's labeling; my own unit does not even have a number on it yet. However, Mikeulyn noted that she and one of her superiors are already actively working on a relabeling project. Once that is resolved, I will have absolutely zero complaints. RecNation truly found a gem in Mikeulyn, now please give her a raise and some wheels! I know this is long winded but it’s deserved so if yall are looking for storage, RecNation is the place to be.

Had a large unit available for a decent price when all other facilities were fully occupied and pricey Possum Kingdom Lake – great customer service and they were very responsive when I needed help

Prompt and courteous on answering my questions